Privacy Policy at WishKing

By consenting to this privacy policy, users agree that WishKing may collect and process their personal data in accordance with the terms outlined in this document.

The following categories of personal data may be collected:

• Contact details, including full name, email address, phone number, and residential address;
• Account credentials, such as username, password, and security question responses;
• Financial information, including payment card details, banking information, transaction records, and withdrawal history;
• Identity verification documents, such as government-issued identification, proof of address, and supporting verification materials required under applicable Canadian regulations;
• Gameplay and activity data, including betting history, session logs, platform interactions, and preferences;
• Device and technical information, such as IP address, browser type, operating system, and cookies collected during online sessions;
• Communications data, including correspondence submitted through support channels, live chat transcripts, and any feedback provided to the platform.

All purposes for processing personal data are grounded in WishKing’s legal obligations, contractual requirements, and legitimate commercial interests.

Personal data is processed for the following operational and regulatory purposes:

• Account registration and management, to create, maintain, and secure user accounts on the platform;
• Identity verification and age confirmation, to comply with Canadian licensing conditions and prevent access by underage individuals;
• Payment processing, to facilitate deposits, withdrawals, and the accurate recording of all financial transactions;
• Fraud prevention and security monitoring, to detect, investigate, and mitigate fraudulent activity, unauthorised access, or misuse of the platform;
• Regulatory compliance and reporting, to fulfil obligations under applicable Canadian data protection legislation, anti-money laundering regulations, and responsible gambling requirements;
• Service personalisation, to tailor the online experience based on user activity, preferences, and platform interactions;
• Customer support, to process, track, and resolve user inquiries, complaints, and account-related requests;
• Marketing communications, where users have provided explicit consent to receive promotional information about available services;
• Platform improvement and analytics, to evaluate usage patterns, enhance existing features, and develop new service offerings.

WishKing does not sell or unlawfully transfer personal data to third parties under any circumstances.

User data may be disclosed to third parties only under the following conditions:

• Regulatory and legal compliance, where disclosure is required by applicable Canadian law, court order, or directive from a competent regulatory authority;
• Licensing obligations, where the relevant gaming regulator mandates the submission of user data as part of ongoing compliance oversight;
• Fraud investigation and prevention, where data must be shared with law enforcement agencies, financial institutions, or specialist fraud prevention services;
• Payment processing, where financial data is transmitted to authorised payment service providers to complete deposit and withdrawal transactions;
• Identity verification services, where personal information is shared with accredited third-party verification providers to satisfy know-your-customer requirements;
• Technology and infrastructure providers, where technical service partners require limited access to user data solely to maintain and operate the platform.

Before any disclosure occurs, WishKing strictly verifies that all third parties meet the required data protection and security standards applicable under Canadian law.

The platform may contain links to external websites operated by third parties. WishKing exercises no control over the content, privacy practices, data collection methods, or security standards of those external sites. Users assume full responsibility and risk upon visiting any linked third-party resource. WishKing accepts no liability for any damages, losses, or privacy breaches arising from interactions with external websites, regardless of how access to those sites was obtained. Users are strongly encouraged to review the privacy policies of any external resource before submitting personal information.

Users in Canada who wish to raise a data-related complaint may do so by contacting the WishKing support team directly through the platform’s designated communication channels, including the official support email address or live chat service. All complaints are subject to an internal review process, with an estimated response timeframe of up to 30 days from the date the complaint is received. Users who remain dissatisfied following the internal resolution process retain the right to escalate the matter to the relevant regulatory authority or data protection supervisor in Canada, including the Office of the Privacy Commissioner of Canada, which oversees compliance with federal privacy legislation under the Personal Information Protection and Electronic Documents Act (PIPEDA).